Root Cause Analysis

Certificate Short-Course

Course Description

This course provides an overview of performing a root cause analysis for nonconformances in manufacturing environments. It summarizes the critical components of an investigation framework using root cause analysis, including what data is important to collect and how it should be evaluated to determine impact to systems and controls. The course reviews different tools and methodologies that can be employed such as an initial triage, brainstorming, the five whys, and fishbone diagrams. It also explains the benefits of Corrective Action and Preventive Actions (CAPA) and the importance of monitoring CAPAs for effectiveness.


This course is powered and delivered by CITI Program. To learn more about this course and to register, please visit the CITI Program website.


Course Type Online (Asynchronous)
Instructor Brian Gandy
Duration 1.5 hours